To find out, ask yourself this simple question:
What Is Your Brand’s Scent?
I am not referring to the overwhelming perfume infused air you have to walk through when entering an Abercrombie & Fitch store (a scented brand environment). I am talking about the metaphoric scent your brand emits to attract, distract, or utterly confuse your audience.
During a delightful call with Stuart MacDonald (Freshbooks’ CMO) earlier this week, Stuart used the word ‘scent’ when we talked about branding. It really hit home. Like animals, we are attracted to scents, in the literal and metaphoric fashion. Nike emits the scent of inspiration and innovation for athletes, Oprah the scent of belonging and community.
When thinking about your brand, and why customers will be attracted to it, think about what scent your brand has. It will make you think beyond logo, beyond copy, beyond imagery and campaigns. You will have to take a step back and start to interact with your brand from afar, as if it was the very first time you ever ‘smelled it’. I hope it smells like roses, unless roses are not really your brand.
The closer you will get to your brand, the stronger and more intense (= focused) the scent will get, and once you are deeply immersed in it you will realize if you are in fact emitting the right scent altogether. It’s powerful. Try it today and let me know how it educated your actions.
You created a robust business (or launch) plan and a solid brand platform. You hired a great branding firm to tackle the important task of creating a brand identity on time and on budget. What could possibly go wrong?
There’s one thing that can come between you and a winning brand identity: You.
Before you start your hate mails, think about it with me for a second. You have superior taste in art and design. You know your new service or product better than anyone else. You need to see it succeed. How could you possibly turn into a road block? Because of exactly these reasons you will want to create a brand identity that you will like. Colors that speak to you, shapes you like, a concept that resonates with you, fonts that feel current to you. That’s a whole lot of ‘you’ even though this is not at all about you, it’s about Julian, Rich and Adrienne. Your target personas. What you need to like is that your new brand identity will resonate and be liked by them.
Will you like the new brand identity design? You surely should. Does it matter if orange is your color and that you prefer sans serif typefaces? No, it does not. Nor does it matter what the Designer or Creative Director ‘likes’. What matters behind every creative decision is why it was made and how it will further improve adaptation by your customer. This is extremely difficult as an entrepreneur, or even CMO, to personally detach from, but it is what will make the brand ID a success for your audience and in turn for yourself.
We advise our clients to dive deep into 3-5 target personas with us. We give them names, research and ‘listen’ to them. We encourage our more advantageous clients to create life size cardboard figures of them to place around the office. Next time you nod your head during a creative presentation and say ‘I like this, the colors are beautiful, the type is cool and the concept really resonates with me,’ take a step back and say ‘Adrienne would really like this, these colors disrupt her world just enough to stand out and I see her adopting the icon easily.’ You will like what you